Export Facilitation and One-Stop Documentation Center

PHILEXPORT provides the necessary services to members and clients, foreign buyers as well as partner agencies and private sector groups.
  1. Advisory, Facilitation and Referral Services

Consultancy services cover such areas as export and import procedures and regulations, documentation requirements, sources of financing and facilities available, and fiscal incentives. In cases where the client requires a more specialized form of assistance, PHILEXPORT refers the client to the appropriate agency such as consultants, shipping companies, consolidators, banks, law firms, etc.

  1. Facilitation of Trade Complaints

PHILEXPORT utilizes the network of contacts it has established, which consists of government and non-government groups to carry out this task. This service entails an analysis of the problem, recommendation of action that should be taken, and referral to other agencies or parties. Where necessary, the Center monitors the action that has been taken and provides immediate feedback to the client.

Complaints are handled by the Export Trade Complaints Committee (ETCC), an inter-agency committee created to recommend specific actions on export trade complaints filed with any bureau or office of the Department of Trade and Industry (DTI) which are referred to the Export Marketing Bureau (EMB). The Committee is composed of the Director of the EMB as Chairman and members include the Director of the DTI Office of Legal Affairs; PHILEXPORT and the Credit Information Bureau, Inc. (CIBI)

*Click here for the full list of the DTI Watchlisted companies.

  1. APEC Business Travel Card (ABTC)

The Asia Pacific Economic Cooperation (APEC) forum initiated the ABTC to promote and facilitate business and investments within the region. It will help reduce the time and cost to business travelers in meeting the visa and entry requirements to APEC member economies. Currently, it gives accredited businesspersons pre-cleared status to the following participating economies Australia; Brunei Darussalam; Chile; China, Hong Kong (China); Indonesia; Japan; Korea; Malaysia; Mexico; New Zealand, Papua New Guinea; Peru; Philippines; Russian Federation; Singapore; Thailand; Taiwan; and Vietnam.

Benefits include:

      • pre-cleared entry to participating economies;
      • multiple entry to participating economies;
      • faster immigration processing on arrival;
      • expedited visa interview scheduling at US Embassies and Consulates in APEC Economies; and
      • for NAIA & Centennial airports, use of the special lane for airline crews and diplomats.


4. Client Profile Registration System (CPRS)

The Client Profile Registration System (CPRS0 is a module of the Bureau of Customs (BOC) electronic to mobile (e2m) project that facilitates an automated process of registration and renewal of all BOC stakeholders including exporters by appropriate BOC accrediting offices. PHILEXPORT is among the BOC accrediting offices as per Customs Memorandum Order (CMO) 39-2008.

Export transactions cannot be processed unless the client is duly registered with the CPRS. The following are the BOC Circulars covering the CPRS implementation:


Sample Export CPRS Requirements Template:

5. One Stop Export Documentation Center (OSEDC)

Under a Memorandum of Agreement (MOA) signed with the EDC, PHILEXPORT and some of its Chapters manage admin­istratively the operations of the One-Stop Export Documen­tation Centers (OSEDCs) in Manila, Cebu, and Clark. These OSEDCs house under one roof rep­resentatives of the different government agencies involved in export documentation processing, namely, the Bureau of Animal Industry, Bureau of Customs, Bureau of Fisheries and Aquatic Resources, Bureau of Plant Industry, and the National Statistics Office.

Some milestones in the OSEDC’s history:

      • November 11, 1985 – The Ministry of Trade and Industry (currently Department of Trade and Industry) and the Bureau of Customs signed a MOA to establish a One-Stop Shop to process export documents. 
      • June 10, 1993 – The function of overseeing OSEDCs all over the country was transferred from the Commission on Export Procedures (CEP) to the EDC, including the monitoring of the efficiency of all OSEDC operations.
      • September 13, 1993 – The EDC transferred the management of OSEDC to PHILEXPORT by virtue of a MOA.
      • July 25, 1996 – The Bureau of Customs deputized PHILEXPORT to process and approve Export Declaration/Authority to Load for loading at any of the three ports in Manila, namely, Port of Manila (POM), Manila International Container Port (MICP) and Ninoy Aquino International Airport (NAIA).



6. Travel Tax Exemption (TTE)

Based on Executive Order No. 589 “Exporters joining international trade fairs, exhibitions, selling mission, among others, are exempted from paying the travel tax. Exporters from the regions can now avail of travel tax exemption through their local PHILEXPORT chapters. The application for exemption must be filed at the PHILEXPORT at least two days prior to the flight schedule. Claims for travel tax exemption certificates can also be made at the Philippine Tourism Authority regional offices in Cebu, Iloilo, Davao, Zamboanga, La Union, Laoag, Baguio, Clark Pampanga, Hilaga Pampanga and Cagayan de Oro.


Name: Ms. Rosemarie P. Selisana
Position: Manager, Export Facilitation Department and One-Stop Export Documentation Center
Email: efosedc@philexport.ph
Department Telephone Number: 8230-5539