1. Advisory, Facilitation and Referral Services

Consultancy services cover such areas as export and import procedures and regulations, documentation requirements, sources of financing and facilities available, and fiscal incentives. In cases where the client requires a more specialized form of assistance, PHILEXPORT refers the client to the appropriate agency such as consultants, shipping companies, consolidators, banks, law firms, etc.

  1. Facilitation of Trade Complaints

PHILEXPORT utilizes the network of contacts it has established, which consists of government and non-government groups to carry out this task. This service entails an analysis of the problem, recommendation of action that should be taken, and referral to other agencies or parties. Where necessary, the Center monitors the action that has been taken and provides immediate feedback to the client.

Complaints are handled by the Export Trade Complaints Committee (ETCC), an inter-agency committee created to recommend specific actions on export trade complaints filed with any bureau or office of the Department of Trade and Industry (DTI) which are referred to the Export Marketing Bureau (EMB). The Committee is composed of the Director of the EMB as Chairman and members include the Director of the DTI Office of Legal Affairs; PHILEXPORT and the Credit Information Bureau, Inc. (CIBI)

*Click here for the full list of the DTI Watchlisted companies.

  1. APEC Business Travel Card (ABTC)

The Asia Pacific Economic Cooperation (APEC) forum initiated the ABTC to promote and facilitate business and investments within the region. It will help reduce the time and cost to business travelers in meeting the visa and entry requirements to APEC member economies. Currently, it gives accredited businesspersons pre-cleared status to the following participating economies Australia; Brunei Darussalam; Chile; China, Hong Kong (China); Indonesia; Japan; Korea; Malaysia; Mexico; New Zealand, Papua New Guinea; Peru; Philippines; Russian Federation; Singapore; Thailand; Taiwan; and Vietnam.

Benefits include:

      • pre-cleared entry to participating economies;
      • multiple entry to participating economies;
      • faster immigration processing on arrival;
      • expedited visa interview scheduling at US Embassies and Consulates in APEC Economies; and
      • for NAIA & Centennial airports, use of the special lane for airline crews and diplomats.



4. Travel Tax Exemption (TTE)

Based on Executive Order No. 589 “Exporters joining international trade fairs, exhibitions, selling mission, among others, are exempted from paying the travel tax. Exporters from the regions can now avail of travel tax exemption through their local PHILEXPORT chapters. The application for exemption must be filed at the PHILEXPORT at least two days prior to the flight schedule. Claims for travel tax exemption certificates can also be made at the Philippine Tourism Authority regional offices in Cebu, Iloilo, Davao, Zamboanga, La Union, Laoag, Baguio, Clark Pampanga, Hilaga Pampanga and Cagayan de Oro.


Name: Ms. Rosemarie P. Selisana
Position: Manager, Export Facilitation Department and One-Stop Export Documentation Center
Email: efosedc@philexport.ph
Department Telephone Number: 8230-5539